From training sessions to everyday business value.
How many times have you taken part of a training session, either online or in person, just to leave the session and forget most of the information that was presented? You are not alone. The famous Ebbinghaus’ forgetting curve shows that as humans we forget about 50% of new information within an hour of learning it, and all the way up to an average of 70% within 24 hours.
Still, organizations are continuing to invest huge amounts of resources and budgets into creating planned training sessions and large e-learning courses without getting enough value out of it to even defend the initial investment. For people in learning and development, managers and people working with knowledge sharing overall, this presents huge challenges ahead, no matter how large or small your team is. So, how can we complement the planned training sessions with learning and value in the everyday daily business.
Make knowledge more accessible
Firstly we need to change how we think about sharing knowledge digitally. We can no longer overload people with huge amounts of information at once, instead we need to break it down and focus on making exactly the right information and knowledge easily accessible, whenever the individual needs it. By doing this we are moving more towards microlearning and performance support, which is a big step in the right direction.
Some scenarios truly do require longer training sessions or courses to certify a person for example, but, even in those scenarios we should think about trimming down the amount of information we are presenting. Present exactly the minimum required information and then create supporting content pieces around the training session that the individual can utilize whenever it is needed to repeat or act.
Never stop doing research
Way to much training content is created based on guesses or because someone just ordered it from the top down. To be able to create relevant content and truly help people to perform better we need to flip the card and stop doing summaries and instead continuously identify bottlenecks and processes that people actually find unclear or complex.
Dare to think "small"
With this we mean that we need to stop thinking that a full-blown e-learning course with gamification scenarios, and drag- & drop elements is required to create engagement and getting the message through. As humans our attention span is only getting shorter and shorter, so instead we need to look at what type of format is mostly suitable to present exactly the right information as quickly as possible. A microlearning course, a short video, a step-by-step guide or a simple checklist can in most cases do the trick. These formats are very easy to create, maintain and keep relevant over time. By lowering the barriers to what formats we are creating it is much easier to directly include subject matter experts in the content creation.
Make it accessible
Finding answers and knowledge should be as easy as turning to Google or Youtube. This means that we need to make it searchable in a knowledge base or academy, taking away unnecessary log-in barriers (if possible), and making sure that it is possible to consume the content on any device.
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